We analyze every conversation, and provide actionable feedback on how to do it better.
One discrete microphone on each sales associate’s lapel.
One wireless transmitter on each sales associate’s belt.
One gateway device connected to your existing WiFi equipment.
All the audio conversations are uploaded to the cloud in real-time, over an encrypted channel. Once received, each audio conversation enters into our proprietary AI pipeline. This is where the magic happens. The basic stages are:
Speech-to-text engine turns audio into transcripts
Diarization engine splits transcripts into speakers
Voice recognition engine matches speakers with known employees
An analytics engine analyzes the annotated transcripts and:
Calculates various KPIs - # of conversations, averag duration, idle time, etc.
Detects the sentiment and disposition of each speaker.
Counts mentions of various target phrases or problematic phrases.
Analyzes conversation flow and compares to pre-determined scripts.
And much more.
Insights and feedback appear on a graphic dashboard
Сhoose any number of stores where you’d like to try the system out. We recommend 1-3 stores to start.
We install it for free, you try it out, and if you don’t like it – we remove it for free.
Try it out, completely free of charge. We are 100% confident in our products, and want you to be 100% satisfied by them.