We deploy microphones to record every interaction between store employees and customers.
Our proprietary AI system analyzes the recorded audio for patterns and useful insights.
We generate a graphic dashboard where store managers can see clear insights and track progress over time.
Thousands of hours of customer-interactions are hard to observe and even harder to analyze.
We make it easy.
My average sales associate spent 160 hours a month talking to customers, I listened in on 2 hours of it, and provided 10 minutes of feedback that was mostly ignored.
I log into the dashboard twice a week, see obvious trends, and send each employee a screenshot to show what needs to be improved.
Every single week we see progress.”
James D, Store Manager
Soundflow allows you to:
сapture every conversation, by every customer-facing employee in every store location;
measure every aspect of the conversation, from duration and quantity to politeness and political correctness;
track every word and phrase used, including those you want to hear, and those you don’t;
have all the data at your disposal in real-time, with convenient data visualization tools to track it over time;
deploy quickly and painlessly – we provide all the equipment, install everything on-site, and train your employees on the spot.
Сhoose any number of stores where you’d like to try the system out. We recommend 1-3 stores to start.
We install it for free, you try it out, and if you don’t like it – we remove it for free.
Try it out, completely free of charge. We are 100% confident in our products, and want you to be 100% satisfied by them.