Analyze every in-store interaction in real time, using AUDIO and AI

What?

KPIs, metrics and trends

Data-driven management

Actionable feedback

On-the-job training

Script adherence

How?

Step 1: Record

We deploy microphones to record every interaction between store employees and customers.

Step 2: Analyze

Our proprietary AI system analyzes the recorded audio for patterns and useful insights.

Step 3: Provide feedback

We generate a graphic dashboard where store managers can see clear insights and track progress over time.

Why?

Thousands of hours of customer-interactions are hard to observe and even harder to analyze.

We make it easy.

“Before Soundflow:
My average sales associate spent 160 hours a month talking to customers, I listened in on 2 hours of it, and provided 10 minutes of feedback that was mostly ignored.

With Soundflow:
I log into the dashboard twice a week, see obvious trends, and send each employee a screenshot to show what needs to be improved.

Every single week we see progress.”

James D, Store Manager

Soundflow allows you to:

-

сapture every conversation, by every customer-facing employee in every store location;

-

measure every aspect of the conversation, from duration and quantity to politeness and political correctness;

-

track every word and phrase used, including those you want to hear, and those you don’t;

-

have all the data at your disposal in real-time, with convenient data visualization tools to track it over time;

-

deploy quickly and painlessly – we provide all the equipment, install everything on-site, and train your employees on the spot.

How about a demonstration?

Pick a Location

Сhoose any number of stores where you’d like to try the system out. We recommend 1-3 stores to start.

Free Set-Up

We install it for free, you try it out, and if you don’t like it – we remove it for free.

30 days trial

Try it out, completely free of charge. We are 100% confident in our products, and want you to be 100% satisfied by them.

Start a free trial!
Contact Us